Refund Policy

How refunds work for programs bought on workautclub.com and in the app.

Effective date: October 6, 2026 · Version: 2.0 · Leer en español

1. Scope

This policy applies to training programs (“Programs”) bought on workautclub.com. It forms part of our PricingTerms of Service. Purchases made inside the iOS app follow Apple's refund rules (see section 6).

Purchases on this website are processed by Paddle.com Market Ltd (“Paddle”), our authorised reseller and merchant of record. Paddle issues your receipt and, when a refund is approved, returns the money to your original payment method.

2. 14-day money-back guarantee

You can request a full refund within 14 days of purchase, no questions asked, as long as you have not started the Program in the app. A Program counts as started once at least one training day of that Program has been logged in your account.

This guarantee is voluntary and applies in every country. It does not reduce any right of withdrawal or statutory guarantee you have under the law of your country of residence (see section 8).

3. How to request a refund

1. Write to [email protected] with the subject “Refund request”, the e-mail address of your Workaut account and the order number from your Paddle receipt. You can also request it directly from Paddle at paddle.net using your receipt.
2. We confirm your request within 2 business days and check whether the Program has been started.
3. Approved refunds are issued by Paddle to the original payment method. The money usually appears within 5–10 business days, depending on your bank or card issuer.
4. Once the refund is issued, the Program is removed from your Workaut account. Your training history is not affected.

4. After 14 days, or after you have started the Program

Refund requests made after 14 days, or for a Program that has already been started, are reviewed case by case. We look at the circumstances fairly: for example, if you bought the wrong Program by mistake and logged a single session, we will normally still refund you. Write to us and explain what happened.

5. Faulty, inaccessible or misdescribed Programs

If a Program does not work, cannot be accessed in the app, or is materially different from its description in the store, you are entitled to a fix or a full refund regardless of the 14-day window. Tell us at [email protected]; we will first try to fix the problem and, if we cannot within a reasonable time, refund you in full.

Duplicate charges or accidental double purchases of the same Program are always refunded in full.

6. Purchases in the iOS app

Programs and Premium subscriptions bought inside the iOS app are sold by Apple. Apple decides on refunds under its own policies, and Workaut cannot issue them. Request a refund at reportaproblem.apple.com or from the receipt Apple e-mailed you. Premium subscriptions can be cancelled at any time from your Apple ID settings; cancelling stops future renewals but does not refund the current period.

7. Chargebacks

Please contact us before disputing a charge with your bank or card issuer. A refund through us is faster, and an open chargeback may suspend the purchase on your account while Paddle reviews it. We respond to every message.

8. Your statutory rights

Nothing in this policy limits the rights you have as a consumer under the law of your country of residence, including, where applicable, the right of withdrawal for digital content and statutory guarantees of conformity. Where the law gives you more than this policy does, the law prevails.

9. Changes to this policy

We may update this policy. The version in force is the one published on this page at the time of your purchase; changes do not affect purchases already made.

10. Contact

Workaut · [email protected] · Help centre
Paddle buyer support: paddle.net