Something broken, a question, or a request about your account — write to us and a human will answer.
Email [email protected]We reply within two business days. To help us move faster, tell us your device model, your iOS or Android version, and what you were doing when it happened.
Write to [email protected] from the email address on your account and ask us to delete it. We remove your profile, workouts, entries, photos, comments and reactions, and we confirm when it is done. Requests are actioned within 30 days.
You can also delete your account from inside the app, without writing to anyone: open your profile, go to Settings and choose Delete account. It asks you to confirm twice, and the deletion is immediate.
What is deleted: your profile and name, your email address, your workouts and training history, your food, weight, sleep and fasting entries, your workout and progress photos, your comments and reactions, your friends and follows, your push notification tokens, and any programs you created. All of it is removed from our servers.
What is kept, and for how long: records of purchases and subscriptions are kept for as long as tax and accounting law requires, because we are obliged to keep them. They hold the transaction, not your training data. Backups are overwritten within 30 days, so a copy of your data may survive in a backup until then and is never restored.
Open your profile, choose the program you want, and confirm. Your history stays intact — changing programs does not erase past sessions.
No. Sleep, cycle, libido, digestion, food and water are all optional. The app works fully without them. They exist so you can correlate recovery with your training if you want to.
Only people you have accepted as friends. You can also set your profile to private so your activity is not shown at all. Your wellness entries are never visible to other users.
Open their profile and block them, or turn comments off in your privacy settings. You can also report a comment, which sends it to us for review.
Check that notifications are allowed for Workaut in iOS Settings, and that you are signed in on the device. If they are allowed and still not arriving, email us with your device model and iOS version.
Sign in with the same email you used before — your data is stored in the cloud and restores automatically. If it does not come back, do not create a second account; email us first so we can find your original one.
Purchased programs live in your library. If a purchase went through and is not there, email us with the date of purchase and we will restore it.
Email [email protected] and we will send you an export of everything associated with your account.
What we collect and why is listed field by field in our privacy policy.